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Archive for February, 2007

Screencasts for Tech Support

One other use I’ve been making of screencasting is for communication with technical support and systems departments. Ever call in a technical issue and have the tech person not understand the problem? As a reference librarian, I know that I get calls where I am trying to guess the problem based on a verbal description. [...]

For the more technically minded Web designers, A List Apart has an article, Flash Embedding Cage Match, that looks at various methods in which Flash can be embedded on a Web page. A List Apart always aims for standards-compliance, and sometimes their approaches will not work in all browsers, but it might be useful to [...]