LibCasting

One other use I’ve been making of screencasting is for communication with technical support and systems departments. Ever call in a technical issue and have the tech person not understand the problem? As a reference librarian, I know that I get calls where I am trying to guess the problem based on a verbal description. It is much easier when I can look over the person’s should and see the problem when it occurs.

So, this evening on the reference desk, I came across a strange problem with subject headings in our catalog. After describing it an an email, I decided to use Wink again to do a quick screencast to document the problem. In between answering reference questions, I was able to reproduce the problem, add a few call-out text boxes, and upload the screencast. As I mentioned in an earlier post, I have Wink at the reference desk since I can’t see recording audio there while I’m staffing the desk. Yet Wink lets me take a quick screencast for purposes like this one. Another benefit to creating screencasts for tech support issues is just that it provides another opportunity to practice making screencasts quickly. It is not (nor does it need to be) a highly polished production. Take a look if you would like.

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