LibCasting

One other use I’ve been making of screencasting is for communication with technical support and systems departments. Ever call in a technical issue and have the tech person not understand the problem? As a reference librarian, I know that I get calls where I am trying to guess the problem based on a verbal description. [...]

While I’m catching up, I thought I’d follow up on my process post from November. I still haven’t finished (or even worked on) the screencast I talked about in that post, primarily because our site was going to be changing and the steps I wanted to show would be changing as well. That change is [...]